We have heard of a few users experiencing problems when going to “OptimizePress > Create new page” and clicking the “preview template” link – the lightbox that comes up is showing blank / white instead of showing the template preview. This issue can happen for a number of reasons: 1….

If you have some Content Templates you installed that you no longer need and you wish to remove them from your OptimizePress Installation, you can do this by going to your WordPress Dashboard, and navigating to “OptimizePress > Dashboard > Content Templates”Just click on the “delete” link next to the template…

We have heard of a few of our users experiencing issues with content disappearing on LiveEditor pages.  We have investigated these cases and found there are a few potential causes of this issue. See below for steps to ensure that this does not happen on your pages again.  1) If…

If you are using anchor links on your OptimizePress pages which also use our Exit Redirect function, you may find that after an anchor link is clicked (and a # is added to your page URL) the exit redirect  or exit pop does not trigger. Please read the information below:…

If you are experiencing elements not loading properly when editing your OptimizePress LiveEditor pages, or receive an “undefined” error, this is usually because you are editing your site on a 3G or mobile connection. The reason for this is that most 3G connections unfortunately compress data for transfer on the…

If you receive an error similar to this when editing LiveEditor pages or elements: ” Verification failed, please refresh the page and try again” We have found this error to be caused by the Follow Button for Jetpack plugin (add-on) If you receive this error – please disable this plugin…

We have heard of a few occasions where on certain hosts, sites with lengthy sales pages stop rendering or saving content after a point. Our developers have investigated this in detail and found it is because of a limitation in the PHP setup for the site which is set to…

If you find the DAP (Digital Access Pass) Shortcodes are not rendering inside the LiveEditor this guide will help The DAP merge codes can be found here: http://www.digitalaccesspass.com/doc/merge-tags-in-wordpress-posts/ If you are using one of these codes and they appear on a LiveEditor published page (not viewed in LiveEditor but in…

If you find your S3 Media Vault (external DAP plugin) links are not rendering and instead showing the shortcode, you need to ensure that the S3 Media vault filter is not switched off: Check this by going to OptimizePress > Dashboard > Advanced WP Filter Settings If you find a tick…

NOTE: The plugin “Global Content Blocks” seems to no longer be supported. We would suggest using this plugin instead:  https://wordpress.org/plugins/insert-html-snippet/. We have recently became aware of an issue when using iframe code within the live editor.  When this code is added to the live editor (regardless of which element is…