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  • GotoWebinar just suddenly stopped registering people

    As standard, GotoWebinar API only accepts 500 daily registrations (resets after 24 hours). After that it will stop registering participants but will still send empty confirmation emails to every registration attempts made. Unfortunately this is not something that Optimizepress has any control over. To fix this, you need to send an e-mail to developer-support@citrixonline.com with the…

  • What is the Difference Between Blog Setup and Blog Settings on OP2 Theme?

    NOTE: Starting with OptimizePress version 2.5.11 we introduced a newer theme that has a more modern design, faster loading pages, and better SEO. We would suggest trying out the new OptimizePress Smart Theme. If you have an active updates/support license you should see this in the members hub, along with…

  • [API Keys] Where to find your API Keys?

    When you are requested to provide an API key upon installing OptimizePress, you need to login to the Members area with your logins provided when you purchased Go to http://members.optimizepress.com and login Once logged in, click on the Licensing link at the top of the page to access your API keys….

  • How to increase Your Upload File Size Limits

    Unfortunately some hosting companies set certain file upload limits on uploading files via WordPress to your website.  This guide will show you how to increase these limits. Beginners Note: This guide is a little technical in nature, so if you are not sure what to do, please contact our support…

  • Can I Hide My Blog Homepage from the Public Using OptimizeMember?

    I’m afraid the blog homepage CANNOT be set hidden from the public. When you set it under Settings >> Reading >> either as a Static Post Page or Homepage, it will be made visible to public. Though, you should be able to protect posts and categories using OptimizeMember so that…

  • Can I create a user on a subdomain membership from a main sales site OPM

    If you’re looking to create a user from an OptimizeMember installation on a sales site and add them to a membership on a different domain or subdomain: I’m afraid each WordPress site you have, including subdomains are treated as individual sites, so you cannot allow a signup from one site to…

  • Can i create subscriptions based on packages (OptimizeMember)

    At the moment the mailing list subscriptions are only linked to user levels and not packages, as they are stored in a separate part of the database and not linked into our Levels (Which have more advanced functionality attached). We have had some requests for this feature so if it…

  • Disable Users from Accessing WordPress Dashboard

    Important Note: This article relates to the legacy OptimizeMember. To find documentation for the new OptimizeMember (released 2022) please visit the new OptimizeMember documentation OptimizePress currently do not have built-in options that could prevent users from accessing WordPress dashboard. As of now, the only way to prevent non-admin users from…

  • Can I Upgrade to publisher or pro account later?

    This article relates to our legacy OptimizePress 2.0 software. Please see our new OptimizePress Help Center for articles relating to our new OptimizePress platform Currently, if you purchase the Core or Publisher packages you can upgrade to the next level package by paying the difference between the pricing of the…

  • Can i create a site using the theme and switch to plugin?

    You can absolutely do that – the way our theme and plugin store the data is the same (uses the same database fields) so you can build pages in the LiveEditor of the theme and then transfer over to the plugin version later.   The only thing to bear in…