We have been asked a number of times if it is possible for users/members of an OptimizeMember site to login using their email address and not their username. They can certainly do this, but please read on for more details. When using OptimizeMember built in payment gateways: OptimizeMember does not provide…

If you are experiencing issues with login or confirmation emails being sent or delivered to your buyers, use this guide to help you troubleshoot the issues. Step 1: Are emails being sent from WordPress? The first step in troubleshooting the problem is to establish whether or not WordPress is sending…

OptimizeMember has a way for you to use coupon codes in your Pro Forms. To setup coupons, you may navigate in your site to “OptimizeMember >> Pro Coupon Codes” You can find all instructions there pertaining to using the coupons with pro forms.  NOTE about expiry dates on coupons: If…

If the General Options under OptimizeMember is not showing all panel settings, please make sure that you have license and activated either the OptimizePress plugin or theme on your site. OptimizeMember is dependent on the either the plugin or theme version of OptimizePress.

The OptimizeMember Server Scanner is a helpful debugging tool that will analyze your server configuration, WordPress® configuration; as well as your OptimizePress installation files and settings. The output generated by the OptimizeMember Server Scanner may also help you correct common problems that we (as OptimizePress Support team) have seen on…

Issue: When testing your integration with OptimizeMember, you get an error like “unable to modify subscription” after payment.   How to fix: This is usually because you are testing your site when logged in as an administrator user.  This means that when you purchase, the OptimizeMember system tries to modify…

Yes you certainly can! In addition, with PayPal® Pro (and with Authorize.Net®) you’re supplied with a Virtual Terminal online; so you can also accept transactions by mail, or by phone. After you’ve accepted a transaction (or not, does not matter), just log into your WordPress® Dashboard, and go to WordPress®…

When I go complete the paypal payment process, I get the email asking me to click the link to register. When I click that link it give me “Your Link Expired:  Please contact Support if you need assistance”  Solution This is caused by you having used an email address in…

If you see the above error “Things don’t appear to be working at the moment. Please try again later”  The error is caused by a setting within your PayPal Account.  Here is the fix: Step 1: Login to paypal and click the cog icon in the top right: Step 2: On…