We\’ve recently had reports that Twitter counts are no longer showing in the OptimizePress sharing elements. We\’ve looked into this issue and it appears that recently Twitter changed the way their API system works for the functionality we use to pull Tweet counts from their platform. Unfortunately, it appears that…
If you are finding that one of your elements on a LiveEditor created page is disappearing when your page is resized to mobile or tablet size: This issue could be caused by one of our on-page element advanced options being switched to hide the element on mobile. To check this,…
In some cases we have found that sites running the WordPress TwentyFifteen theme (or some other themes) may experience issues with full screen background images being distorted or showing a large white space on the left or right of the page image. See an example of this issue below (white…
Sometimes we encounter pages where although you have added the OptimizePress LiveEditor comments box, or you have comments enabled on your blog, you are seeing no WordPress comments, the “Array” message, or the “Comments are closed” message. This is usually because you do not have discussion/comments enabled on that particular…
If you are experiencing an issue where your landing page background image is covered with a white overlay – this could be caused by your WordPress theme adding some custom styling to all pages on your site which will override the background and hide it from view To fix this,…
Background images are set in two places: The Row The Page To change the overall page background image do the following: Open the LiveEditor > Colour Scheme Settings > Overall Page Colour Options From here you can replace the image or set a background colour.
If you are experiencing issues with formatting of text that you have copied / pasted from another application, please read below: When you paste content from an external application (e.g. Microsoft Word, Notepad etc) these apps apply their own formatting to your text. When you paste this text or content…
Unfortunately, as standard the “Pre” tag inside HTML/CSS is not designed to wrap like other classes. It is possible to make this happen to avoid the long string of text that you may see when the content does not wrap If you are editing a LiveEditor page, you can go…
A few of our customers have experienced issues with the fullscreen option when using our built in flowplayer URL video option If you do experience this issue, please try adding this code to OptimizePress > Page Settings > Other Scripts > Custom CSS: .is-fullscreen video.fp-engine{height: 100% !important;}
NOTE: Starting with OptimizePress version 2.5.11 we introduced a newer theme that has a more modern design, faster loading pages, and better SEO. We would suggest trying out the new OptimizePress Smart Theme. If you have an active updates/support license you should see this in the members hub, along with…