In most cases, this issue happens when you install and activate WooCommerce plugin. The default wordpress ‘forgot password’ link should appear as http://www.YOUR-DOMAIN.com/wp-login.php?action=lostpassword however when WooCommerce is activated it overrides the default link to its own settings. Please note that WooCommerce has endpoints URL setting under WooCommerce > Settings >…
If your Stripe ‘Add Billing Method’ won’t load, please check on the following: 1. Most of the time this has something to do with the mod_security setting of your site. Unfortunately it is not possible for us to know the specific rule number which triggers the issue, we would suggest you speak with…
When exporting or importing users through “OptimizeMember > Import / Export” and you notice the export file has strange characters instead of legible user data, this is something we have found that has been caused by Gzip Compression being activated on your server. You may need to contact your web host to…
If you see an error like this after completing a test transaction or live transaction with Paypal with your OptimizeMember site, you’ll need to ensure that your site is using an SSL certificate. This is a recent change on the side of Paypal as they recently started requiring all new…
The success=”” attribute, custom success url, will not work if the page that you’re redirecting users to: (1) has been given higher membership level restriction; (2) is set it as a product, category, lesson etc;(3) has been assigned as either welcome login page or redirection page. You would need to remove these…
If you are seeing an Invalid or Amended Transactions, or Error #7 or #10002 at the top of your PRO Form, when checking out with Paypal, chances are you are using an API certificate rather than an API signature in your settings. When integrating with Paypal, ensure that you are using…
This error can occur when using Payflow with the OptimizeMember Paypal Payments Pro integration. This is usually caused by your Paypal account not having DPRP enabled You may need to REQUEST Website Payments Pro 3.0 with DPRP- this is the OLDER API and MUST be requested. Make this request…
If you see the error message: “ERROR: Unexpected txn_type/status. The txn_type/status did not meet requirements.” this is generally caused by OptimizeMember package naming not meeting requirements. When naming packages under “OptimizeMember > General Options > Define Membership Levels & Packages” please be sure that you only use lower case letters and…
If you receive a Fatal Error after payment like this: Fatal error: Uncaught exception ‘Exception’ with message ‘Stripe needs the Multibyte String PHP extension.’ in /home/sitename/public_html/wp-content/plugins/optimizeMember/optimizeMember-pro/includes/classes/gateways/stripe/stripe-sdk/lib/Stripe.php:13 Stack trace: #0 /home/sitename/public_html/wp-content/plugins/optimizeMember/optimizeMember-pro/includes/classes/gateways/stripe/stripe-utilities.inc.php(39): require_once() #1 /home/sitename/public_html/wp-content/plugins/optimizeMember/optimizeMember-pro/includes/classes/gateways/stripe/stripe-checkout-in.inc.php(243): c_ws_plugin__optimizemember_pro_stripe_utilities::get_customer(0, ’email@email.com…’, ‘Firstname’, ‘LastName’) #2 /home/sitename/public_html/wp-content/plugins/optimizeMember/optimizeMember-pro/includes/classes/gateways/stripe/stripe-checkout.inc.php(29): c_ws_plugin__optimizemember_pro_stripe_checkout_in::stripe_checkout() #3 [internal function]: c_ws_plugin__optimizemember_pro_stripe_checkout::stripe_checkout(”) #4 /home/sitename/public_html/wp-includes/pl in /home/sitename/public_html/wp-content/plugins/optimizeMember/optimizeMember-pro/includes/classes/gateways/stripe/stripe-sdk/lib/Stripe.php on line 13 This error…
If you’re getting a blank page when redirected to the Membership Options / Redirect Page, when returning from the payment gateway, or some other long URL, you may be getting a 414 error: Request URI too long. (more information here – http://www.checkupdown.com/status/E414.html ) What you need to do is contact your webhost so…