The OptimizePress office is located in England, UK and we work and provide support in GMT timezone; from 10:00am to 5:00pm, Monday to Friday only. We also take occasional leave at public holidays and other such events. We always strive to offer the best possible support possible, but please be aware that outside of these hours your support requests will be answered the following working day.
Limitation of Support
Support includes installation guidance, bug fixing (for OP issues), and general problem solving with features explained on the OptimizePress sales page Please always check the knowledge-base and members tutorials before submitting any messages to our support help desk.
- offering advice on specific plugins or 3rd party apps to use for specific functionality
- solving problems for plugins or scripts not packaged with our framework and theme
- external plugins integration
- configuring 3rd party plugins
- general WordPress support (please use the WordPress forums for that)
- adding new features or extending the features currently available (we are happy to take feature requests under consideration)
- changing colors and/or images
- any type of modification or customization outside of the use of our own customization features
- adding or Editing pages beyond the role of troubleshooting
Please Note: Although our OptimizePress support team are experts in our software, they are not programmers or web developers, so we cannot assist with integrating external scripts or codes not packaged with our software. Whilst we'd like to be able to help with requests like this, it simply wouldn't be possible to provide effective support to our user base.
Recommended Customization Services
There are a number of services you can consider if you need custom work on your OptimizePress site or need help with something that is beyond the scope of our support services mentioned above.
- Codeable - https://codeable.io
- Fiverr - http://www.fiverr.com
- AwesomeWeb - https://www.awesomeweb.com/skill/optimizepress
- UpWork - https://www.upwork.com/
- Guru - http://www.guru.com/
Additional Templates & Designs
Check out our awesome Marketplace if you want to find more fantastic templates and designs to expand the potential of your OptimizePress sites.